Technical Support (FAQ)

 
 
 
 
 
 
 
 
 
 
 
What applications do I need to be able to use the AttenGo program?

1. Shockwave Player required  - It's free
     PC download here ,  MAC download here and choose the FULL version!

2. Flash 5.0 Player required   - It's free download here

 What is the system configuration I need for the program?
 

 PC

Pentium 4 and up, Memory RAM 512

VGA card with graphic accelerator, 256 MB and up

Sound card and speakers

Operating system Windows 98, 2000, XP, Vista, windows 7

Explorer 6.0 and up, Firefox

Shockwave Player

MAC

Macintosh OS 8.6 or above

333 MHz or faster processor (500 MHz G3 recommended

512 MB RAM

3D Video Card w/ 8MB RAM (for 3D Content)

Sound card and speakers

Browsers: Internet Explorer 6.0 and up

 

How can I optimize my windows computer for it to work best for the AttenGo program?

Display resolution of 1024x768 and 16 bit are recommended.

However, 800x600 will also work.

In order to change your display settings, you can right-click on the desktop, choosing properties from the pop-up menu. Click the settings tab in the display properties dialog box. If the setting indicated under screen area is less than 800x600 move the sliders toward "More" until the resolution meets our minimum requirements. Color should be set to High Color (16 bit). To implement these settings, click OK.

 

Any other recommendations? 

Yes. It's highly recommended that you close all windows applications at the background, and even restart your computer before starting the actual training.

If you are still having difficulties please fill our support form

 

 
 
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